SHOPPING GUIDES
Everything you need to know for a seamless shopping experience
Services
Questions
1
What materials are used in Lenigma Sweden’s products?
We pride ourselves on using sustainable materials in every piece. Our garments are crafted from upcycled and recycled materials, ensuring high-quality fashion that’s eco-friendly. You can find more specific details on each product’s materials in the product description section.
2
How long will it take for my order to arrive?
All of our products are handcrafted and made-to-order. After processing your order, we begin the manufacturing process, which takes approximately 14 days. Once your item is complete, shipping typically takes an additional 5-7 business days for domestic orders, and 7-14 days for international deliveries. You’ll receive a tracking link as soon as your order is shipped.
3
Can I return or exchange an item if it doesn’t fit?
Yes, we offer hassle-free exchanges and returns within 30 days of your purchase, provided the item is unworn and in its original condition. Simply contact our support team to initiate the process.
4
Do you offer custom sizing or tailored pieces?
Since all of our pieces are made to order, we unfortunately do not offer fully custom sizing. However, each item is carefully crafted to ensure a perfect fit based on our standard size chart. If you have specific sizing concerns, feel free to reach out to us before placing your order, and we’ll do our best to accommodate.
5
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order’s delivery status at any time.
CUSTOMER SERVICE
Available Hours:
Mon-Fri: 09.00 - 16.00
Sat: 10.00 - 16.00
Instagram: @lenigmasweden
TikTok: @lenigmasweden
Follow us for the latest news, updates, and exclusive behind-the-scenes content!
CONTACT US
We’re here to help with any inquiries or support you may need. Feel free to reach out using the form below or through our contact details.
Starrbäcksgatan 16B
172 74 Sundbyberg
Stockholm, Sweden
Phone:
+46 123 45 67