SHOPPING GUIDES

Everything you need to know for a seamless shopping experience

Services

Shipping
We offer worldwide shipping with reliable delivery services. All orders are processed within 2-3 business days, with tracking available once shipped. Delivery times may vary depending on your location. Enjoy free shipping on orders over €150 EUR.
Products
Every product is handcrafted from sustainable, upcycled materials. Each piece is unique, combining bold design with eco-friendly practices. Please refer to the product descriptions for sizing details and care instructions to ensure the longevity of your items.
Exchanges & Returns
If you’re not completely satisfied with your purchase, we offer hassle-free exchanges and returns within 30 days. Items must be unworn and in their original condition. Contact our support team to initiate the process, and we’ll guide you through it.
Payments
We accept all major credit cards, debit cards, and secure online payments, including PayPal, Apple Pay and Stripe. Your transaction is fully encrypted to ensure the highest level of security, giving you peace of mind when shopping with us.
Gift Options
Looking to send something special? We offer gift wrapping and personalized messages for any purchase. Simply select the gift option at checkout to make your gift even more memorable.
Wishlist
Save your favorite items to your personal wishlist for easy access later. Whether you’re planning your next purchase or waiting for the perfect moment, keep track of your must-haves.

Questions

1

What materials are used in Lenigma Sweden’s products?

We pride ourselves on using sustainable materials in every piece. Our garments are crafted from upcycled and recycled materials, ensuring high-quality fashion that’s eco-friendly. You can find more specific details on each product’s materials in the product description section.

2

How long will it take for my order to arrive?

All of our products are handcrafted and made-to-order. After processing your order, we begin the manufacturing process, which takes approximately 14 days. Once your item is complete, shipping typically takes an additional 5-7 business days for domestic orders, and 7-14 days for international deliveries. You’ll receive a tracking link as soon as your order is shipped.

3

Can I return or exchange an item if it doesn’t fit?

Yes, we offer hassle-free exchanges and returns within 30 days of your purchase, provided the item is unworn and in its original condition. Simply contact our support team to initiate the process.

4

Do you offer custom sizing or tailored pieces?

Since all of our pieces are made to order, we unfortunately do not offer fully custom sizing. However, each item is carefully crafted to ensure a perfect fit based on our standard size chart. If you have specific sizing concerns, feel free to reach out to us before placing your order, and we’ll do our best to accommodate.

5

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order’s delivery status at any time.

CUSTOMER SERVICE

Email
For any inquiries or support, feel free to contact us via email.

Available Hours:
Mon-Fri: 09.00 - 16.00
Sat: 10.00 - 16.00
Social media
Stay connected with Lenigma Sweden through our social channels:

Instagram: @lenigmasweden
TikTok: @lenigmasweden

Follow us for the latest news, updates, and exclusive behind-the-scenes content!

CONTACT US

We’re here to help with any inquiries or support you may need. Feel free to reach out using the form below or through our contact details.

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Address:
Starrbäcksgatan 16B
172 74 Sundbyberg
Stockholm, Sweden

Phone:
+46 123 45 67